Delivery area
We only deliver to addresses in Germany. Unfortunately we cannot ship abroad.
Shipping costs
- Orders under 39 €: 4.90 €
- Orders from 39 €: free
The order value after discounts applies.
Delivery time
2 to 4 working days after payment. Working days are Monday to Friday, excluding public holidays.
Why 2 to 4 days? Your order is prepared at our pharmacy: we source the items through the same supply channels as for our pharmacy in store, check them and then send them to you.
Carrier
We ship with DHL. Once your parcel is on its way, you receive an email with the tracking number.
Pick up at the pharmacy
You can collect your order from us free of charge and save 5%: choose pickup at checkout and enter the code ABHOLUNG5. The code is only valid for pickup and cannot be combined with other discount codes (e.g. SALAM10). We let you know as soon as everything is ready.
Phönix-Apotheke, Tilsiter Straße 2, 22049 Hamburg
Mon to Fri 8:30 am to 6:30 pm, Sat 8:30 am to 1 pm, Sun 12 to 5 pm
Please bring your order number.
If an item is unavailable
Occasionally an item is temporarily unavailable. We will contact you right away. You can wait or get a full refund for that item.
Questions?
WhatsApp or phone: +49 40 695 81 81, email: phoenix@bb-apotheken.de
